Staff

Becca Rancourt, Au.D. CCC-A

Doctor of Audiology and Co-Owner

Dr. Becca Rancourt, Au.D. CCC-A received her Bachelor of Arts degree in Communication Sciences and Disorders at the University of Maine - Orono in 2015, and her Doctorate degree in Audiology from the University of Wisconsin - Madison in 2019. She completed her externship at the Mayo Clinic Franciscan Healthcare System in La Crosse, WI.

Dr. Becca and her mother, Jennifer, opened the office in August 2019 after purchasing an existing Audiology practice from a retiring Audiologist, Dr. Anne Pratt Giroux. Dr. Becca has enjoyed the journey of expanding the practice and adding another Audiologist, so Waterville Audiology can provide more support to new and existing patients.

Dr. Becca has clinical experience in private practice, working with Veterans at the Veterans Administration and at multiple Ear, Nose and Throat offices across the Midwest. Dr. Becca is passionate about helping reconnect her patients to the sounds of life through the use of hearing aids and hearing aid accessories.

Dr. Becca resides here in Waterville with her husband, their three golden retrievers, and their daughter. When Dr. Becca is not in the office, she enjoys spending time with her friends and family, camping and enjoying the outdoors with her husband, crafting or reading a good book. Dr. Becca is also a proud owner of Bangor Audiology.

Jennifer Rancourt

Co-Owner and Licensed Hearing Instrument Specialist

Jennifer holds a Bachelor's in Medical Technology and a Master's in Healthcare Administration. Jennifer previously had careers in Laboratory Science, Medical Sales and has held Nursing home Administrator positions in Western and Southern Maine. Her passions are senior advocacy, health care policy and her family. She resides with her husband, Kevin and has two grown children, Dr. Becca Rancourt, Waterville Audiology's Audiologists and Benjamin Rancourt an Electrical Engineer. Jennifer looks forward to supporting Waterville Audiology's patients with any questions they may have. Jennifer is also a proud owner of Bangor Audiology.

Kate Murphy, Au.D. CCC-A

Doctor of Audiology

Dr Kate Murphy, Au.D. CCC-A received her Bachelor's Degree from the University of Buffalo in Speech and Hearing Science with highest distinction and in 2020 she received her Doctorate in Audiology also from the University of Buffalo. Dr. Kate has extensive experience in diagnostic testing and aural rehabilitation for the adult population. She has experience in private practice, working with patients within the VA (Veterans Administration) and most recently was the Manager and Senior Audiologist for a large retail chain.

Dr. Kate is passionate about providing hearing health care that is focused and tailored to the specific individual patient's needs. She is detailed orientated and looks forward to providing services to the patients of Waterville Audiology.

Dr. Kate resides in the Waterville area with her husband and precious dog, Finnegan. Dr. Kate's hobbies include anything outdoors!

Terrie

Audiology Assistant

Terrie is our Audiology Assistant at Waterville Audiology. Terrie comes to us with a medical background receiving her certified nurse's assistant certificate in 2016 and went on to receive her medication technician certificate in 2019. Terrie worked directly with seniors for many years and has a passion for caring for others. Terrie resides with her partner Wil and 3 children. Terrie enjoys the outdoors, hiking, reading, and spending time with her family and friends.

Jessica Smith

Business Office Manager

Jessica joins us with years of experience as a Certified Nursing Assistant (CNA), Certified Residential Medication Aid (CRMA) and a Certified Medical Assistant (CMA).

Her skills include working with Accountable Care Organizations (ACOs), performing insurance verifications, overseeing medical billing, auditing medical coding for procedures and diagnoses, and assisting clinically with patient care procedures. Jessica's passions are healthcare quality and making healthcare better for everyone. When not in the office she spends her time with her husband and four children playing sports, crafting or reading a book.

F.A.Q

Q: What causes hearing loss?

A: There are two categories of hearing loss. Sensorineural hearing loss is the result of damage to the inner ear or auditory nerve and is usually permanent. Conductive hearing loss occurs when sound waves are unable to reach the inner ear. It's typically able to be resolved by surgery or medical treatment.

In general, hearing loss is caused by damage to the inner ear from aging or loud noises, ear infections, abnormal bone growths or tumors, earwax buildup or a ruptured eardrum.

Q: What is the first sign of hearing loss?

A: Early signs of hearing loss include difficulty understanding conversations in crowded places or over the phone, struggling to hear consonant sounds, feeling tired after conversations and ringing in your ears, also known as tinnitus.

Q: Can hearing loss be restored?

A: Though hearing loss is only able to be fully restored in limited cases, hearing aids and other treatments can allow you to hear the sounds of your world again. If you have conductive hearing loss, which is the result of sound waves being blocked from the inner ear, it may be able to be resolved by surgery or medical treatment.

Sensorineural hearing loss, which causes hair cells in the ear that detect sound to be permanently damaged, is not able to be resolved. However, hearing aids can allow you to connect with sounds again.

Q: How can hearing loss be prevented?

A: There are a variety of steps you can take to prevent hearing loss. You can avoid noise-induced hearing loss by wearing earplugs or other hearing protection in loud environments. Also, consider turning down the volume on your television or music. Other types of hearing loss can be prevented by avoiding putting cotton swabs in your ears, managing your blood pressure, keeping diabetes under control and avoiding ototoxic drugs when possible.

Tinnitus

Q: What causes tinnitus?

A: There are many health conditions that can lead to tinnitus, and often, an exact cause is never found. Common causes of tinnitus include:

  • Hearing loss, because the hair cells in the ear that pass sound to the brain can leak electrical impulses to the brain when they are broken
  • Ear infections or ear canal blockage, which change the pressure within the ear
  • Head or neck injuries, which can impact the inner ear, hearing nerves or brain function related to hearing
Other factors include Meniere's disease, problems with the Eustachian tubes, tumors in the head and neck, temporomandibular joint (TMJ) disorders and certain medications.

Q: Does tinnitus cause hearing loss?

A: Tinnitus may interfere with your hearing, but it does not cause hearing loss.

Q: Can people with tinnitus have hearing loss?

A: Because tinnitus is a symptom of a variety of inner ear disorders, many people with tinnitus also experience hearing loss.

Hearing Tests

Q: When should you get your hearing checked?

A: You should visit an audiologist for an exam if you're struggling to hear, someone else has noticed a change in your hearing, you're experiencing ear drainage or pain or hearing loss runs in your family. Additionally, those older than 65 or people who work in loud environments should also have a hearing test.

Q: How often should you get your hearing checked?

A: According to the American Speech-Language-Hearing Association (ASHA), healthy adults under 40 who are not experiencing any hearing loss should have their hearing tested every three to five years. People who are older than 60, have already been diagnosed with hearing loss or are regularly exposed to loud noises should receive a hearing test annually.

Hearing Aids

Q: What level of hearing loss requires a hearing aid?

A: Hearing aids are beneficial even for people with mild hearing loss. Treating hearing loss while it is still mild will allow you to remain engaged with your surroundings and connected with loved ones.

Q: Is it better to get hearing aids early?

A: Yes. There are a variety of benefits to treating hearing loss early, including:

  • Improved communication with friends and colleagues
  • Reduced risk of cognitive decline, depression and isolation
  • Increased connection to the world around you

Q: What are the different types of hearing aids?

A: Hearing aids fall into two categories: in-the-ear models and behind-the-ear models.

In-the-ear hearing aids are worn in the ear canal. Styles include:

  • Invisible-in-the-canal (IIC) and completely-in-the-canal (CIC) models, which are the smallest options available
  • In-the-canal (ITC) models, which sit in the lower part of the outer ear bowl and are slightly larger than their IIC and CIC counterparts
  • Low-profile hearing aids, which include both half-shell and full-shell designs that sit in the outer eat bowl
Behind-the-ear hearing aids sit behind or on top of the outer ear with tubing connected to the ear canal. Styles include:
  • Receiver-in-the-ear (RITE) or receiver-in-canal (RIC), which have the speaker resting in the ear canal a
nd the microphone and processor resting behind the ear
Behind-the-ear with earmold, which can offer more features, controls and battery power

Q: Which hearing aid is best for my kind of hearing loss?

A: Your audiologist will help you choose the hearing aids that will work best for you. Factors they will consider include your degree of hearing loss, the shape of your outer ear and ear canal and any additional features you may benefit from.

Q: Is it OK to just wear one hearing aid?

A: If you've been diagnosed with hearing loss in only one ear and normal hearing in the other, you only need one hearing aid.

But if you have hearing loss in both ears, using two hearing aids will help you hear in noisy environments and determine which direction sounds are coming from. Even if you have less hearing loss in one ear than the other, using two hearing aids will be beneficial.

Q: What is it like to hear through a hearing aid?

A: Hearing aids can reconnect you to sounds you've been missing and help you better understand speech, but they don't restore the ear's natural functions. You may find the new sounds a bit overwhelming at first since your brain needs time to become re-accustomed to processing information entering the ears. Sounds also may seem unusually loud, but you'll become used to them with time.

You'll have several follow-up visits with your audiologist to ensure that your device is working for you. During these visits, your provider will help you with any questions or concerns about adjusting to your hearing aids.

Q: What are the side effects of a hearing aid?

A: Like most significant lifestyle changes, hearing aids may take some getting used to. Along with many benefits, there may be some uncomfortable side effects initially, but your audiologist will help you find solutions to any issues that arise.

Side effects may include:

  • Headaches. This is a result of your ears getting used to new sounds and usually disappears within a few months.
  • Irritated or itchy ears. Your ears may feel uncomfortable if your hearing aids do not fit properly. An audiologist can help adjust your device to reduce this feeling. If your ears itch, you remove your hearing aids to clean them and prevent wax buildup.
  • Issues with feedback. If you hear a whistling or buzzing sound, it may be the result of your hearing aids misdirecting sound. Though this does not occur as often with the digital processors offered by modern hearing aids, your audiologist can help if you're experiencing this issue.

OTC Hearing Aids

Q: What is an over-the-counter (OTC) hearing aid?

A: OTC hearing aids are medical devices meant to treat mild to moderate hearing loss in those 18 or older. Like prescription hearing aids, they are regulated by the FDA, but they each have varying guidelines for safety and efficacy. OTC hearing aids are different from personal sound amplification products (PSAPs), which are not regulated by the FDA.

Q: What is the difference between a hearing aid and an OTC hearing aid?

A: Unlike prescription hearing aids, OTC hearing aids are only meant for adults with mild or moderate hearing loss. They do not require an exam or fitting from an audiologist.

Q: What kinds of hearing loss is an OTC hearing aid designed for?

A: OTC hearing aids are designed for adults experiencing mild or moderate hearing loss. They are not meant to be used by those younger than 18 or adults with severe hearing loss.

Q: Can I get a hearing aid without an audiologist?

A: Prescription hearing aids, which are customized for your needs and appropriate for all levels of hearing loss, are only available after receiving a hearing exam from an audiologist. Over-the-counter hearing aids have been approved by the FDA for certain cases of mild to moderate hearing loss and are available without a hearing exam.

Audiologist

Q: What does an audiologist do?

A: Audiologists are healthcare professionals that provide care for issues stemming from the auditory and vestibular areas of the ear, such as hearing and balance disorders. Most frequently, they diagnose hearing impairments and provide treatment for them. They do not perform surgery or prescribe medication.

Q: Is an audiologist a doctor?

A: Audiologists are healthcare professionals who have earned at least a master's degree and most hold a doctorate of audiology degree; however, they are not physicians.

Q: What is the difference between an ear doctor and an audiologist?

A: An ENT, or otolaryngologist, is a doctor that treats issues related to the ears, nose and throat. They focus on diseases, tumors, nerve issues and other abnormalities in these areas of the body.

An audiologist is a hearing healthcare professional that specializes in hearing and balance disorders. They specialize in the technology used to manage conditions like hearing loss.

Q: What can an audiologist diagnose?

A: Audiologists work with patients of all ages. They diagnose:

  • Hearing loss: This can be caused by damage to the inner ear, a ruptured eardrum, a buildup of earwax, ear infections or abnormal bone growth.
  • Auditory processing disorders: These disorders cause the brain to struggle to understand and process sound, as well as differentiate speech and non-speech.
  • Tinnitus: This condition is marked by a ringing or whooshing sound in the ears.
  • Balance disorders: These conditions make you feel dizzy or unsteady on your feet. You may also feel vertigo or the sensation that the room is spinning around you.

Hearing Aid Repair & Service

When Should I Get My Hearing Aid Repaired?

  • You've tried to troubleshoot your device, and it still doesn't work.
  • Your hearing aid has holes or cracks in it, or the case is broken.
  • Your hearing aid doesn't fit properly anymore.
  • You've noticed differences in the volume or sound quality.
  • You hear feedback.

How Can I Care For My Hearing Aids at Home?

Hearing aids should be cleaned daily using a dry cloth or cleaning brush o ensure that wax and dirt do not build up. Additionally, the batteries should be taken out at night.